- Be specific - don't ramble on, moaning just for the sake of it.
- Be prompt - they know when the crisps where made.
- Send them a photo of the packet. If it's a multi pack then make sure it's the inner packet.
- Be nice to them, they're people too.
One of the key Concepts that you need to get across is the theory of relationships, how to split up data into various tables. Also ensure that the delegates understand the importance of planning the database.